Terms of Service

Last Updated: 02-06-2026

Welcome to Khan Lala Pezaar. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. Acceptance of Terms

By using this website, you confirm that you have read, understood, and agreed to these Terms of Service, our Privacy Policy, Shipping Policy, and Return & Replacement Policy.

If you do not agree with any part of these terms, please do not use our website.

2. About Khan Lala Pezaar

Khan Lala Pezaar specializes in premium handcrafted Peshawari chappals, including Norozi, Gogo, Panjadar, and Zalmi styles. Our products are made using traditional craftsmanship and quality materials to provide comfort, durability, and authentic style.

Brand Tagline: Where Tradition Meets Comfort.

3. Orders and Acceptance

All orders placed through our website are subject to acceptance and availability.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

• Product unavailability

• Pricing or listing errors

• Suspected fraudulent activity

• Incomplete customer information

Before dispatching an order, our team may contact you via phone call or WhatsApp to confirm your purchase. During this confirmation process, customers may request reasonable changes to their order.

4. Product Information

We strive to display accurate product descriptions, images, colors, and specifications.

As our products are handcrafted, slight variations in:

• Color

• Leather texture

• Stitching details

• Finishing

may occur and should not be considered defects. These variations are a natural part of handmade craftsmanship.

5. Pricing and Payments

All prices displayed on this website are in Pakistani Rupees (PKR) unless otherwise stated.

We reserve the right to modify product prices at any time without prior notice.

Payment Methods

We currently accept:

• Cash on Delivery (COD)

• Easypaisa

• JazzCash

• Advance payments for selected orders, including bulk purchases

Online payments may be accepted upon customer request or where deemed appropriate by our team.

6. Open Parcel Policy

For customer confidence and satisfaction, we provide an Open Parcel Before Payment facility where available through our courier partners.

Customers are encouraged to inspect their order before completing payment.

7. Shipping and Delivery

Processing and delivery times are outlined in our Shipping Policy.

While we aim to deliver orders within the estimated timeframe, we are not responsible for delays caused by:

• Courier companies

• Weather conditions

• Public holidays

• Customs clearance procedures

• Events beyond our reasonable control

For international orders, shipping charges may apply and will be communicated before order confirmation.

If an incorrect shipping address is provided, the order may be returned by the courier. In such cases, our team will contact the customer to arrange redelivery where possible.

8. Returns and Exchanges

We offer exchanges only in the following circumstances:

• The item is damaged

• The item is defective

• The wrong item was delivered

To qualify for an exchange:

• The item must be unused and unworn

• The item must be returned in its original packaging

• The issue must be reported within the specified return period

We do not accept returns or exchanges based solely on a change of mind.

Please refer to our Return & Replacement Policy for complete details.

9. No Warranty

Unless otherwise required by applicable law, all products are provided without any express or implied warranties.

Customers are encouraged to inspect products through our Open Parcel Before Payment service before completing their purchase.

10. Intellectual Property

All content on this website, including but not limited to:

• Product photographs

• Logos

• Branding elements

• Graphics

• Text content

• Product descriptions

is the property of Khan Lala Pezaar and is protected by applicable intellectual property laws.

Unauthorized copying, reproduction, distribution, modification, or commercial use of our content is strictly prohibited without prior written permission.

11. Website Use

You agree not to:

• Use the website for unlawful purposes

• Attempt to gain unauthorized access to website systems

• Disrupt website functionality

• Copy or misuse website content

• Use our content for commercial purposes without authorization

12. Limitation of Liability

To the maximum extent permitted by law, Khan Lala Pezaar shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid by the customer for the relevant order.

13. Privacy

Your use of our website is also governed by our Privacy Policy. By using our website, you consent to the collection and use of information as described therein.

14. Changes to These Terms

We reserve the right to update, modify, or replace these Terms of Service at any time without prior notice.

Updated terms will become effective immediately upon publication on this website.

15. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Khan Lala Pezaar

Email: info@khanlalapezaar.com

Phone: +92 332 8760860

WhatsApp: +92 332 8760860