Refund policy

At Khan Lala Pezaar, customer satisfaction is our top priority. We take great care in delivering high-quality, handcrafted Peshawari chappals. However, if you face any issues with your order, we offer a simple and transparent Return & Replacement process.

Eligibility for Return & Replacement

You may request a return or replacement if:

1. You received a defective item

If the product has a manufacturing defect, faulty stitching, damaged leather, or any quality issue.

2. You received a damaged item

If the product is damaged during delivery or arrives in poor condition.

3. You received the wrong item

If the size, design, color, or product delivered does not match your order.

Conditions for Return & Replacement

To qualify for a return or replacement:

  • The item must be unused and unworn
  • The item must be in its original packaging
  • All accessories, tags, and labels must be intact
  • A return request must be made within 48 hours of delivery

Products that show signs of use, wear, or damage caused after delivery will not be eligible.

Return & Replacement Process

  1. Contact Us
    Send us a message on WhatsApp at +92 332 8760860 or fill out the form along with:

    • Order number

    • Issue details

    • Photos/video of the item showing the defect or mistake

  2. Review & Approval
    Our team will review your request and confirm whether the item qualifies for return or replacement.

  3. Return the Product
    You will be asked to send the item back to our address.

  4. Replacement or Refund

    • Replacement: We will send you a new pair once the returned item is received and inspected.