Refund policy

Last Updated: June 2026

At Khan Lala Pezaar, customer satisfaction is our priority. We take pride in crafting high-quality handmade Peshawari Chappals and stand behind the products we sell.

Eligibility for Returns, Replacements & Refunds

You may request a return, replacement, or refund if:

  • You received a defective product.

  • You received a damaged product.

  • You received the wrong size, color, or design.

  • The product delivered does not match your order.

Return Window

Customers may request a return, replacement, or refund within 7 days of receiving their order.

Requests submitted after 7 days may not be eligible for return or replacement.

Conditions for Returns

To qualify for a return or replacement:

  • The product must be unused and unworn.

  • The product must be returned in its original packaging.

  • All tags, labels, and accessories must be included.

  • The item must not show signs of misuse, damage, or alteration after delivery.

How to Request a Return

To initiate a return, replacement, or refund request:

  1. Contact us via WhatsApp at +92 332 8760860.

  2. Provide your order number.

  3. Explain the issue.

  4. Share clear photos or videos of the product if applicable.

Our support team will review your request and respond as quickly as possible.

Return Shipping

If the return is due to:

  • A defective product

  • A damaged product

  • An incorrect item shipped by us

Khan Lala Pezaar will cover the return shipping costs.

If the return is requested for any other approved reason, the customer may be responsible for return shipping charges.

Replacement Process

Once the returned product is received and inspected:

  • A replacement pair will be dispatched at no additional cost if the claim is approved.

  • Replacement processing typically takes 2–4 business days after inspection.

Refund Policy

If a replacement is unavailable or a refund is approved:

  • The refund will be processed after the returned item has been received and inspected.

  • Refunds will be issued through the original payment method where possible, or via bank transfer if required.

  • Approved refunds are generally processed within 5–7 business days.

Shipping charges, customs duties, and other third-party fees are non-refundable unless the error was caused by Khan Lala Pezaar.

Non-Returnable Items

We may refuse returns for:

  • Used or worn products

  • Products damaged after delivery

  • Products returned without original packaging

  • Products returned outside the stated return window

Contact Information

Khan Lala Pezaar

Website: https://khanlalapezaar.com

WhatsApp / Call: +92 332 8760860

Business Location: Khan Lala Pezaar, Near Hujra Restaurant Main Ring Road Hayatabad, Peshawar 25100, Pakistan